Welcome to our help section

Signing Up

If you are a new user of eExchange, sign up now.

Please click on "New Users, Signup Here". This will take you to another page with the terms and conditions. Please follow the instructions in the following pages and proceed with signing up with us.

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Logon to Secure Site

If you have already registered for eExchange services, Log in now.

Please enter your valid Username and Password and click "Sign In". Upon success entry, you will be taken to the secured area of your account.

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Conducting a Transaction

We recommend the following steps in sequence to make your subsequent transactions very easy, simple, time-saving and error-free.

  • Update your profile. Enter all relevant details.
  • Create / Edit beneficiary details to contain all relevant details
  • Set preferences [English / Arabic, Transaction type, Mode of payment, Purpose of Remittance etc.]

Once you finish the above steps, your remittance is as easy as 1, 2, 3, 4.

You are now presented your confirmation page which is based on your preferences set earlier. If you need to make any changes, make them now or else, simply click "Confirm".

You are now presented your payment page as per your preferences set. If you opt for offline payment modes, your transaction will be on hold till the payment is received.

After payment, print or save the transaction receipt and retain for future records.

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Others

Please visit our Frequently Asked Questions (FAQ) section for further information.

If you need any further clarification, Please call 800-2001 or send us an e-mail @ e-exchange@alansari.ae

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